Position title
TeleCaller Job

LITS is proactively looking for an enthusiastic and efficient Tele calling executive having a customer-centric approach and wants to serve people and help them with their issues.

If you find yourself fit for this job and are looking for Tele caller jobs in Cochin, Kerala with an aim to maintain excellent customer relationships, then you are right person to apply for this opportunity.

  • To find fresh sales opportunities through inbound calls, outbound cold calls, or email.
  • In the Tele calling job, the individual needs to answer the queries of the customer by understanding their need and requirements.
  • To route opportunities to the concerning department for further development and deal closure.
  • To connect with the potential customer or the businesses via telephone to promote products or services or to for charitable causes.
  • To ask for orders over the telephone for goods and services.
  • To explain the benefits of the products or services to potential clients.
  • To deliver the scripted sales pitch to the customer and to adjust the same as per the specific individuals.
  • To provide pricing details of the products or services.
  • To get customers details that include names, addresses, phone numbers, etc. for further process.
  • To record the reaction of the customer for the products or services including their details.
  • To take the orders of the product over the telephone accurately.
  • To direct the leads to the field sales team when required
  • To retain the customer in case of dissatisfaction with the products or services.
  • To maintain service quality by following the standard norms of the company.
  • To maintain the database by entering, verifying, and backing up data in the computer system.
  • Minimum qualification for Tele calling: High school diploma or GED
  • Maximum Qualification: Graduates (Any specialization)
  • * Postgraduates or Master's holders usually not encouraged for the job of Tele calling.
  • Effective communication skills.
  • Collect information and management.
  • Pay attention to details.
  • Quality of Persuasiveness to convince the customer.
  • Adaptability- to work for flexible hours
  • Initiative
  • Tenacious with never gives up and never stops attitude
  • Negotiation skills
  • Stress tolerance- to remain calm under pressure.
  • High-spirited energy
  • Self-motivation and confidence.
  • Product Knowledge
  • Target oriented.
  • Customer service orientation
  • Listening skills
  • Entry-level:less than 1-year experience
  • Early career: 1-4 years of experience
Employment Type
IT Sector
Job Location
Working Hours
9AM to 6PM
Date posted
October 4, 2022
Valid through
November 30, 2022
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Position: TeleCaller Job

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