Special Offer
Drive business growth by building robust relationships with Microsoft Customer Data Platform
As a Microsoft certified Gold Partner, LITS helps you enhance customer experience and agent effectiveness with advanced Microsoft Customer Data Platform. We have immense history in transforming enterprises utilizing the power of Microsoft Dynamics 365, AI, Power Platform and other tools.
Beyond Dynamics 365 Implementation, our D365 consultants offer proper customization, integration, support, and training, all of which help you elevate customer satisfaction. LITS is the recognized Dynamics 365 Partner in the Middle East, Asian and African regions.
What is Microsoft Dynamics 365 Customer Insights?
Microsoft Dynamics 365 Customer Insights is an advanced Customer Data Platform that helps you deliver personalized experiences with proper understanding of customers. The application takes customers data from your different data sources and combines them into a single customer profile. Enriched with AI and analytics capabilities, D365 Customer Insights helps you unlock insights, build a deeper understanding of your customers and improve customer satisfaction.
Why Dynamics 365 Customer Insights for your business?
Dynamics 365 Customer Insights combines advanced AI technology and analytics capabilities to deliver personalized experience to customers, helping you improve customer engagement and satisfaction. With Customer Insights, you can improve lead generation and conversions, increase customer lifetime value, and improve cross-sell and up-sell opportunities with recommendations. If you want to improve business with focus on your customers, Dynamics 365 Customer Insights is the best choice.
Dynamics 365 Customer Insights: Benefits
- Dynamics 365 Customer Insights collects data from various sources, combines transactional, behavioral and demographic data to get a complete view of the customer. With deep insights into each customer, you can deliver personalized experience and strengthen relationships.
- D365 Customer Insights helps both customer service agents and managers make critical business decisions that promote growth and improve customer satisfaction using AI and analytics.
- Group your customers based on behavioral, transactional and demographic elements using segmentation capability. With segmentation, your sales, service and marketing teams can target people with specific interests and preferences
- Machine learning-based predictions help you predict future purchases and the items that have the highest chance of being purchased. ML prediction helps you identify customer churn risk, lifetime value and customer sentiments. This helps you maximize revenue and customer retention.
- Get the latest customer data and insights and empower your sales marketing and service teams. Use the data in the apps your teams use, like Dynamics 365 Marketing, Sales and Customer Service and Microsoft 365.
- Analytics unlock powerful insights from your data and help to predict customer intent. With insights, you can make informed decisions, personalize customer engagement, and automate customer-centric processes.
- Understand customer behavior on all touch points with a 360-degree view of customers. Bring customer identities together from across your touchpoints. Personalize messages and engage one-on-one with deep information about customers. Easily predict customer lifetime value, subscription churn and transactional churn.
- Combine Dynamics 365 Customer insights with other Dynamics 365 applications to improve sales, marketing and customer engagement.
- Service teams can access the latest knowledge base article suggestions to help resolve customer issues faster, thereby improving customer satisfaction and resolution rates. AI technology in natural understanding helps agents to interact and solve issues efficiently.
LITS Offers
WHY LITS FOR DYNAMICS 365 IMPLEMENTATION?
LITS has years of experience working with Microsoft Dynamics 365 and other Microsoft products. We have the industry knowledge to design, plan and deploy Dynamics 365 applications as per your business requirements.
We have a dedicated team of Dynamics 365 consultants who can deploy Dynamics 365 Customer Insights for your business. At LITS, we offer:
- Consulting: D365 consultants provide expert guidance on how D365 Customer Insights will benefit your business performance and growth
- Customization: Customize D365 in line with your needs to efficiently manage your service operations
- End-to-end support: Experienced and dedicated technical consultants are at your disposal to handle unexpected issues coming out of the solution and resolve customer queries
Our Dynamics 365 consultants will guide you through the digital transformation journey, from selecting the right business central licensing plan to implementation, support and training. When you decide to implement Dynamics 365 Business Central ERP to improve finance, supply chain, sales and customer service performance within business, team up with LITS DISTRIBUTION, the leading Dynamics 365 Consultants in UAE, other Middle East, Asian and African countries.
Hightlights
What Makes Us Different?
Fast And Efficient
Get started with critical business functionalities with quick and efficient implementation. We help you transform business performance and gain a competitive advantage always using Dynamics 365.
Experienced Professionals
Our dedicated professionals with years of experience proactively manages and support all your D 365 needs, and help you reach the next level of growth for your business.
Advanced Solutions
We optimize Microsoft Dynamics 365 to gain best advantage to your business. We understand your industry and know your business, and can craft better solutions that matches your needs.
Competitive Prices
LITS adopts a competitive pricing strategy that offers the best value for your solution. Get the most powerful benefits that Microsoft Dynamics 365 brings to you.
Friendly & Reliable
Our team of Dynamics 365 professionals have the right amount of expertise and experience to offer you the most friendly and reliable solution that connect customers, people, data and processes.
Quick Adoption
LITS help you quickly unlock business potential by providing your employees thorough guidance and insights. As a result, it boots user adoption and get your business performing at top speed.
Dynamics 365 Business Central: Capabilities
- Unified view of customers
- Accurately identify customers
- Reveal customer’s unique interests and preferences
- Better understand business performance with Measures
- Optimize every customer journey
- Customer journey mapping and analytics
- Identify cross-sell and up-sell opportunities
- Define Key Performance Indicators (KPI’s)
- Transaction and subscription churn
- Next best product recommendation
- Customer lifetime value
- Sentiment analysis
- Import and manage consent customer data
- Enable and set default consent rules
- Create predictions on consented data
- Group customers based on various attributes
- Machine learning powered suggestions
- Target marketing campaigns, sales activities and customer support
Gain insights
Dynamics 365 Customer Insights License Plans
Dynamics 365 Customer Insights comes with various pricing for B2B and B2C profiles. You can choose the product that is right for your business needs. D365 Customer Insights offerings include Dynamics 365 Customer Insights, Dynamics 365 Customer Insights add-on for B2C profiles and Dynamics 365 Customer Insights add-on for B2B accounts
Dynamics 365 Customer Insights
$1500Per tenant / monthCustomer Insights B2C profiles add-on
$1000Per tenant / monthCustomer Insights B2B accounts add-on
$1000Per tenant / monthFrequently Asked Questions.
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