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LITS Distribution

Deliver efficient on-site service with LITS

As a recognized Microsoft Gold Partner with years of experience in offering Dynamics 365 solutions, LITS is the perfect partner to help you assess, design, implement and customize Microsoft D365 Field application. We lead organizations to success by utilizing the power of Microsoft Dynamics 365, AI, Power Platform and other tools.

Our D365 consultants offer proper customization, integration, support, and training, all of which help you optimize your field service operations. LITS is the recognized Dynamics 365 Field Service Partner in the Middle East, Asian and African regions.

What is Dynamics 365 Field Service?

Dynamics 365 Field Service is a comprehensive field service management application that helps organizations to deliver onsite services to their customers and elevate customer satisfaction. Dynamics 365 Field Service enables you to increase operational efficiency and improve customer satisfaction with consistent service. It offers tools and rich functionalities that are needed by organizations to successfully complete their field service operations.

With D365 Business Central, your business can perform at an optimal level, the outcome of which is improved customer satisfaction, productivity and business growth.
Latest Features for D365 Field Service

Latest D365 update brings additional enhancements to the Field Service functionality. Let us look at the new enhancements

  • D365 Field Service brings improvements to the schedule board, allowing users for quick and easy access
  • Enhancements are reflected in the dispatcher productivity
  • Field service app also has improvements to accelerate technician productivity
Dynamics 365 Field Service: Benefits
  • D365 Field Service helps agents solve customer issues early on, complete more service calls, helps to reduce travel time and increase organizational efficiency.
  • Improve customer satisfaction with proper communication – Inform an accurate arrival time to customers, and keep customers updated with the latest work status. Schedule onsite as per customer’s convenience.
  • Provide agents with an accurate asset and account history, so that they can fix the equipment issue promptly. Work order management tools streamlines the process, as it helps to schedule and coordinate resources and activities.
  • Field Service mobile guides technicians with step-by-step instructions. With a clear view of the work to be carried out, technicians can proactively attend the customer case and win their loyalty.
  • Improve technician’s productivity with access to real-time remote expert help and knowledge base articles, helping them to solve problems faster.
  • AI-enabled scheduling recommendations and scheduling help you send the right technician at the right time. Quickly attend the cases by assigning the nearest available field technician.
  • Tap into business opportunities and keep track of your business activities using the dashboards. This helps service managers to schedule and assign resources efficiently.
  • Exceed customer expectations by delivering proactive service with a 360 degree view of customer assets. Resolve issues before customers are aware and always keep the equipment in good working condition with predictive maintenance, all with IOT data.
LITS Offers

  • WHY LITS FOR DYNAMICS 365 IMPLEMENTATION?

    LITS has vast experience working with Microsoft Dynamics 365 solutions. Our team has the technical acumen to deliver Dynamics 365 implementation.

    We have a dedicated team of Dynamics 365 consultants who can design and deploy Dynamics 365 Field Service as per customer requirements. They have deep industry experience in various other Dynamics 365 applications. We are also experts in Power Platform, Dynamics 365 CRM and ERP, Microsoft 365, and Azure cloud services.

    • Consulting: D365 consultants provide expert guidance on how the Field Service solution will benefit business performance and growth
    • Customization: Customize D365 Field Service to help you efficiently manage Field Service operations
    • End-to-end support: Experienced and dedicated technical consultants are at your disposal to handle unexpected issues coming out of the solution and resolve user queries

Team up with the leading Dynamics 365 Field Service Partner in UAE, other Middle East, Asian and African regions. Deploy the best Field Service solution to deliver quality onsite experiences to customers.

Hightlights

What Makes Us Different?

Fast And Efficient

Get started with critical business functionalities with quick and efficient implementation. We help you transform business performance and gain a competitive advantage always using Dynamics 365.

Experienced Professionals

Our dedicated professionals with years of experience proactively manages & support all your D 365 needs, and help you reach the next level of growth for your business.

Advanced Solutions

We optimize Microsoft Dynamics 365 to gain best advantage to your business. We understand your industry and know your business, and can craft better solutions that matches your needs.

Competitive Prices

LITS adopts a competitive pricing strategy that offers the best value for your solution. Get the most powerful benefits that Microsoft Dynamics 365 brings to you.

Friendly & Reliable

Our team of Dynamics 365 professionals have the right amount of expertise and experience to offer you the most friendly and reliable solution that connect customers, people, data and processes.

Convenient Queues

LITS help you quickly unlock business potential by providing your employees thorough guidance and insights. As a result, it boots user adoption and get your business performing at top speed.

Dynamics 365 Field Service: Capabilities

  • Define the work needs to be done at customer locations
  • Manage engagements with customers
  • Coordinate and schedule resources
  • Create different types of work orders
  • Automatically assign work orders to the closest resources
  • Manage resources and equipment required for customer service
  • Visualize onsite appointments
  • Schedule the same job to multiple resources
  • Optimize service schedules with efficient routing
  • Enable customers to see forthcoming service appointments
  • Send live location to customers
  • Keep customers informed about each step of the process
  • Deliver comprehensive customer experience
  • View the customer information in real-time on any mobile device
  • Improve work consistency by delivering step-by-step guidance to agents
  • Technicians get 360 degree view of customers and case history
  • Use mobile app online and offline
  • Add images and videos to the timeline of work orders
  • Manage inventory across warehouses and depots
  • Manage stock information for any transaction
  • Forecast material requirements effectively
  • Keep track of customer asset and service history
  • Track which assets are located at customer location
  •  
  • View dashboards to monitor important operational metrics
  • Better understand customer needs
  • Visualize field service data in the form of charts, graphs and statistics
  • Get insights into resource scheduling, agent’s work and others

Dynamics 365 Field Service License Plans

Deliver on-site service promptly, improve customer experience and satisfaction with Dynamics 365 Field Service

Dynamics 365 Field Services

$95user / month

Resolve service issues the first time, every time.

Request a Demo

Frequently Asked Questions.

Manufacturing, Health care, equipment maintenance and manufacturing. D365 Field Service helps to deliver prompt on-site service to customer locations. It comes with workflow automation, scheduling features and mobility to ensure success for field service agents when they are at on-site.

Yes, you can integrate the D365 Field Service app with business applications to optimize your field service operations and data. Integrate with Dynamics 365 Supply Chain Management, D365 Remote Assist, Dynamics 365 Guides, Microsoft 365, Microsoft Teams, Microsoft Power Platform, SAP and other third-party apps.

Yes. Dynamics 365 Field Service Mobile app enables field technicians to view work orders, customer equipment, contacts, and accounts. Field Service Mobile app is available for Android phones and tablets, IOS, and Windows 10+ devices.

Field agents can track activities from anywhere using the app. This helps to improve productivity and customer satisfaction. Field Service app provide technicians the data they need to perform onsite customer service in an efficient way.

Schedule board provides an outline of the availability of resources and the bookings that can be made. Resource Scheduling enables you to automatically assign resources to jobs.  

Yes, Field Service mobile app allows your field service technicians work online or offline. Online mode requires internet while offline mode does not require internet.

Always rely on experienced Microsoft Partner like LITS. You can buy D365 Field Service from us and get the implementation done by our experienced Dynamics 365 consultants. Dynamics 365 experts helps you drive success in your field service operations with proper integration, support and training.

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At LITS our clients are also our greatest advocates. It is our dedication to add value to our client’s business that converts customers to clients and clients to business partners. Our clients are our greatest assets and marketing channel!

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